On-call Scheduler consists of a 2 TIERED ONCALL SCHEDULER which may be used individually or integrated to
provide increased coverage and accuracy.
The Default Oncall Tier is "text box only" with editing and history tracking capabilities. This feature proves useful for
any unorganized clientele or those clients that frequently revise oncall information.
The On-call Scheduling Tier is utilized for clientele that have set schedules per hour, day, week, month, or year.
On-call editing may be changed "on the fly" by agents using our short hand method durations.